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For 25 years, Systems 2000 has provided customers with a complete Dealership Management System at an affordable price. We appretiate your interest in Systems 2000 Dealership Software and encourage you to peruse our website to see everything we have to offer. Of course we can tell you everything that our software package has to offer, but how do our current customers feel about their Systems 2000 experience? Here's what some of our customers have to say about our Dealership Software.
It is not often as a business owner or manager, that you receive complements on the efforts of one of your employees to serve a customer with outstanding service.
Yesterday Chris Dominis worked with the employees of Town and Country Select in his capacity as trainer. He did an outstanding job. Every employee that he worked with was highly complementary of his ability, and the help and training that he gave them.
As an outside consultant with 38 years in automotive retail as a Dealer and Operator, I have seen very few people(ADP and R&R) put forth the attitude and effort to help those employees through a software change.
Again, my complements to Chris.
Buddy Irby
It’s been 8 weeks now since we started having our Technicians and Detailers clocking in and out on computers at our main RV location. Immediately it was very noticeable to us that the accountability of time has risen to new heights. The old way of technicians and detailers using time clocks to clock in on a time ticket has flaws in the accountability and accuracy of time, that became very apparent since switching to a better way. In the service end of the business as you know, the selling time is what we do. The old way using time clocks to clock in on a time ticket then handwriting work orders numbers and job numbers on those time tickets caused inaccuracies along with accountability gaps. With our production staff “technicians/detailers” clocking in and out of Systems 2000, you now must have a work order first, in order to clock in. Posting the Mechanic Flagging report daily on our Productivity bulletin board has created a renewed interest on viewing this report showing their productivity as compared to billable hours, is just awesome! We have had technicians at our last two weekly department meetings asking that we schedule more work for them. You may want to remind your current customers who may not be utilizing their production people to clock in on Systems 2000 to revisit its many benefits. Originally I thought eliminating time tickets would just increase our Service Advisors/Team Managers time, allowing them to sell more labor, parts and schedule more jobs instead of the non productive data entry of the time tickets and job descriptions onto the work orders that the production staff have already hand written on the work orders and time tickets. The added productivity for production staff and Service Management staff was a very pleasant surprise! Your Team does an awesome job and we appreciate all the support they give us.
Thank You,
Ron Craig
Service & Parts Director
Alpin Haus
I am writing you this afternoon just to let you know of my satisfaction with the training that your technicians were able to provide to us in Jacksonville. I am fairly acquainted with most types of computer programs that are used for business applications related to sales and related fields. My boss did not have me scheduled to attend the training until 3 days prior to my arrival in Florida. I had watched some of the training videos online and thought that it would be simple enough to just teach myself. That though was a mistake on my part, as though the system is very useful, it was overwhelming compared to the tracking system that we had been using. Thankfully I was sent down here because I was in over my head. Rick and Andres were great trainers. I am not involved in the financial portion of our work, but focus on the sales and inventory side. Andres was able to catch me up to speed with the different modules with individual guidance after the office had shut down and we were able to go through it one on one. I had showed up 2 days later than my coworkers and needed personal attention to catch up. Now, as it turns out, I feel good enough about the system to go back and show our Service Manager how to navigate the inventory module, seeing as he was too busy to be able to leave our shop for a full week. He might still need to call a couple of times, but that is better than just keeping your techs on speed dial for the next month. Sorry if this email is out of place, but after receiving your card for future sales related questions, I thought it necessary to let you know of the high quality of your field reps. I am glad that our company has chosen to go with Systems 2000, and think we will continue to be happy for quite some time.
Joseph Craig
Green Alternative Systems
28293 Clay Street
Elkhart, Indiana 46517
I just wanted to let everyone know how helpful Andres was to me today. I was soooo lost in a situation and he helped me through it! I figured whomever I spoke to would have gotten aggravated with me, but he was very patient and understanding. I was getting frustrated, but he assured me everything was fine and for me to just let him help me. He walked me through the situation and showed me where my problem was. I feel so much more confident now.
Please let him know how much I appreciate him!
Melisa Guice
Clay's RV
107 Franklin Dr.
West Monroe, LA 71292
To the Team at Systems 2000,
I would like to compliment everyone involved with the creation of the "unit inventory webinar". I just finished the Webinar, well done! Excellent, extremely informative. My staff, dealers online as well as dealers going online will get weeks of experience from these types of tools. It is one of the best training tools you have provided to date. We realize that this project is a work in progress and look forward to getting through the set up and training so that we can take full advantage to the systems capabilities so that we can do more business with less effort and better control.
I would like to thank everyone that has been involved with helping us get started.
Thank you,
John E. Momot
Momot Trailer Sales, Inc.
240 Tom Miller Rd.
Plattsburgh, NY 12901
For JC, Sean, and Traeanne,
We appreciate your hard work, long hours, effort, and patience during our Systems 2000 Dealership Software launch event. Barry Sayers and the rest of the team would like for you to accept our most sincere thank you.
Sincerely,
Roberto Soto
IT Manager
Suzuki Del Caribe, Inc.
"You don't know me, but I am one of your happy clients with Systems 2000. Our dealership signed up with Systems 2000 late 03’ after I spoke with several different software companies. After a lot of looking and talking we choose your company. I am sorry I can't remember the salesman name that handled our account, but he was very good and patience dealing with me. I had a lot of questions and I'm no computer whiz!
The support I have received from the beginning has been incredible. From what equipment to buy and all my millions of dumb questions the support has been great. The last several months we have been dealing with a weird problem. It seems it was a problem in my office access program, but it was a very sneaky problem always throwing out different errors and very hard to get a grip on. The support team at Systems 2000 has been wonderful. They would not give up on finding the cause and repairing it. I would like to single out Bryant for all his great work and his great altitude. I can't thank him enough! I don't mean to slight the others who worked on my problems, it just I talked to him the most. Also at Louisville at the RV show, I spoke with a great guy in your marketing department. He told me he had worked in support before and he had some thoughts on my problem also. He could have just blown me off, after all I wasn't buying, but he also contacted support to make sure I was taken care of.
In the end I did buy a new CPU with windows 7 and everybody in support has many thanks from me for making it so easy to get everything changed over to new computer. I had always dreaded this because I thought it would just be awful, but thanks to your support people it was simple. Before I forget, also the lady who answers the phone when I call, (sometimes I call a lot!) I don't know her name, but she does a great job too. She always has a good attitude and is very helpful.
In the end, as I said before you have a company of great people and I hope you all keep up the great work. It's much appreciated!"
Thanks,
Karan Bishop
Johnny Bishop RV
Columbus, MS
"Just wanted to let you know, when Systems 2000 came to our dealership for their first visit, if they had shown me the reports first, you wouldn't have had to show me much else. I am so excited that I can create a custom report. I have been with IDS for 17 years and have never been able to create a custom report. Your system is so EASY!!!
Also, I have found that each module of the software is much more user friendly.
As you know, we were using an outside source to do our Payroll, and I was a little hesitant of bringing it back in house. But after considering the savings (approximately $15,000 per year), I made the decision to give it a try. We can run a weekly payroll from entering the hours to printed checks in about 20 minutes. That saves us a lot in efficiency alone. Using the outside service, it would take approximately 3 hours start to finish.
I will keep in touch as we move forward."
Julie Jordan, Independence RV Sales & Service, Inc.
"We just wanted to express to both of you how much we APPRECIATE your help on the window stickers for galaxy software."
Denise & Rhonda, Rollin On RVs
"This is an excellent system... and the tech support is great."
Nate, Discovery Power Boats
"I have learned so much from your accounting people, and everyone I've spoken to is so patient and knowledgeable. You all really stay with me through a problenm until it is fixed. Our relationship with Systems 2000 is a cooperation of talent which enables us to enjoy the customers' smiles as they drive off the lot to begin their next adventure."
Theresa, Valley Camper RV
"The product has allowed us full integration of our RV business while providing controls on various activities. It has provided structures to help us develop routines that have saved us money. Also, the tech support staff is the absolute best. They are very knowledgeable and friendly, but most important, they are PATIENT. They never make me feel stupid for asking questions. If I have a problem, they do whatever it takes to resolve the issue."
Melanie, Kitsmiller RV
"The program is absolutely the best. The program itself hits on everything and any tool needed to create, prospect, finance and keep a customer for life. The staff at Systems 2000, from the receptionist on, are always friendly and willing to help resolve whatever problem or entry that you need help with. Systems2000 and the staff are absolutely the most professional, experienced and knowledgeable people I've ever had the pleasure of working with."
Carol, Truck-Man, Inc.
"Tech support is great!"
Theresa, Rays Marina
"Our experience with Systems 2000 is unprecedented. The tech support is phenomenal, and 'the software delivers'. We have total control of our dealership and we are seeing profits at every turn."
David & Rhonda, Larry's Service Center
"We have been using the Payroll module for over 5 years, and it is so relaxing and easy to use. What used to take hours can now be done in 15-20 minutes."
Norm, Clems Trailer Sales
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