Galaxy is a comprehensive Service Invoicing and Dispatching system. Once a customer name is entered, Galaxy instantly displays all service history on that customer's vehicle. Discounts can be applied as one-time specials, or entered according to customer profile. Galaxy tracks Warranty, Retail, Internal, and Body Shop repair work. Galaxy handles hourly and flat rates, tracks mechanic efficiency, provides analysis and reports for service department profit and expenses. Galaxy allows the entry of pre-loaded repairs ("canned jobs"), along with the cause, correction, actual and billable hours, and costing and billable rates.

Key Features
•	Repair Order Invoicing for retail, internal, warranty, extended warranty, etc.
•	Repair Order Comments up to 32,000 characters
•	Customize and maintain Labor Operation Codes/Hours for warranty handling
•	Customize general and specific Repair Order Disclaimers
•	Create Canned Jobs to automatically apply parts to repair orders
•	Job Pricing (link between parts price file & labor time guide)
•	Apply Discounting per invoice, per part, per customer and global
•	Add Multiple Cash Out Types per invoice
•	Track Deposits and Deductibles for repair orders
•	Create Repair Estimate and convert to repair order
•	Display Unit History information
•	Dispatch workload/assign workload to an individual staff member or team
•	Productivity reporting including Repair Order, Labor and Process and Close-Out summary reports
•	Time Clock option to track mechanic time on task
•	Flag Time reporting to track mechanic efficiency
•	Electronic Warranty Claims Processing
•	Print Manufacturer Warranty Claim Forms direct from Galaxy
•	Dealer to Manufacturer Electronic Communications
•	Print Automatic Service Letters and Reminders (integrated with Sales Prospecting)
•	Print Service Customer Mailing labels
•	Specify internal cut-off dates
•	Access electronic parts catalogs and microfiche
•	Cash out repair orders in service department or send to central cashier
•	On-screen scheduling pad
•	Direct Integration to Accounting
Galaxy Self Check-in Service Kiosk®
The Galaxy Self Check-in Service Kiosk® is a revolutionary development for customer satisfaction and service writing management. The self check-in Kiosk allows the customer to quickly create a service or repair ticket without the hassles of long lines or appointments. As easy to use as an ATM, this self-service technology has been embraced by highly successful businesses such as Southwest Airlines, Wal-Mart and Home Depot. Customer information is collected simply by swiping a driver’s license or credit card. The kiosk then automatically interfaces with many in-house dealership computer service systems. While gathering the customer’s service needs, the kiosk automatically connects to multiple warranty companies searching for existing warranty agreements. If no prior contracts are found, a list of new extended warranty options will be presented to the customer for instant purchase. The large display board presents current service specials and extended warranty options to the customer. Online Video Commercials ®, a series of online videos, assist the customer through the process and present extended service plan purchase options. Galaxy Self Check-in Service Kiosk ® enables the dealership to better manage service writers’ time, increase warranty sales and improve customer satisfaction.