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1. Thinking about the service you received on your most recent call to Systems 2000, would you say that you were:
2. How likely are you to continue as a Systems 2000 customer? Are you:
3. How likely are you to recommend Systems 2000 to a friend or an associate? Are you:
4. In the next six to twelve months, do you see yourself buying more or fewer of Systems 2000's licenses and services?



5. Your most recent training experience was:




6. Thinking about the training you received from Systems 2000, would you say that you were:
7. It was very easy to reach a Systems 2000 representative when I called.




8. When I call Systems 2000, I know that I will receive excellent service.




9. When I call Systems 2000, I know that I will talk to a representative who is knowledgeable and capable of answering my questions.




10. Systems 2000's representatives are always eager to help me.




11. Systems 2000's representatives are always courteous and treat me with respect.




12. I always leave a call with Systems 2000 knowing what will happen next.




13. When I last called Systems 2000, they resolved my request satisfactorily.




14. About how long would you say your call lasted?



15. Systems 2000 is a company that I can depend upon; I trust them.




16. Systems 2000 always treats me with respect.




17. Systems 2000 makes me feel valued as a customer.




18. You've reached the end of the survey questions. In the space below, please share any additional comments you may have.

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